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FAQ

 

Q1. I ordered the wrong color. What do I do?

Hey, not to worry. Just drop an email to us on sales@boneinlaystore.com and we will take care of your order. To talk to our customer care call on +91-7250471879

Q2. My amount was debited twice. How can I get a refund of excess amount?

Let us know by sending a mail on sales@bornellainlaydecore.com and we will credit back the excess amount. Sometimes it happens at the payment gateway and if your amount is debited twice just let us know by writing to us on sales@boneinlaystore.com, with your transaction details and we would credit back the excess amount

Q3. What are the modes of payment I can choose from?

We currently offer single PayPal mode of payment:

Q4. How do I place a bulk order?

You can place a bulk order by calling us on +91-7250471879 or you can mail us on sales@boneinlaystore.com

Q5. I am unable to place an order.?

Sometimes due to technical issues, you might face difficulty placing an order. Even after few trials, you cannot place your order, please write to us on sales@boneinlaystore.com or call on +91-7250471879 If you describe your issue over mail and send us a screenshot, that would be a great help to rectify this.

Q6. I can not proceed to the payment page?

It might be some technical problem and you can contact us for the same by writing to us on sales@boneinlaystore.com

or call on +91-7250471879

Q7. Can I Track my order?

Of course, you can. Once the product is shipped from our warehouse, you receive an order confirmation with a tracking code. You can also check the status of your order by logging in to your account on our website.

Q8. Why is my order delayed?

Orders are usually delayed due to supply chain and courier problem. If your order is delayed just write us on sales@boneinlaystore.com.We will try to expedite the process from our end.

Q9. How do I know about new launches?

Also, we send a newsletter every 15 days of a new launch. To subscribe to our newsletter,

Q10. Do I have to order online, do you have any stores?

We do not have any stores and we only sell online.

Q11. Can I make changes to my order or add one more items in the same order?

Yes, you can. You need to send us a mail at sales@boneinlaystore.com with the changes as soon as your order is placed.

Q12. Can I cancel my order?

Yes, you can mail us and request a cancellation. To do this write to us at sales@boneinlaystore.com .

Q13. When will you be getting more stocks in? We refresh our stock monthly. For more inquiry mail us sales@boneinlaystore.com

Q14. I can’t find an item I saw advertised?

If the product you saw the ad of is not on our product list, it is possible it is out of stock or the ad you saw was old. But you can always enquire by emailing us on sales@boneinlaystore.com

Q15. Can I pre-order an item?

We do take pre-orders. Sometimes we take orders before it is launched on our online store or before we get the physical stock.

  1. How do I make changes to my order?

Please send us a mail on sales@boneinlaystore.com stating the changes you want to make in the order of colours size.

Q17. How do I know the status of my order?

We will update your order status on every 48 hours intervals.

  1. What should I do if my payment fails?

You can reorder by logging in to your account. Also, you can redirect for our payment gateways like Pay Pal payment mode and we will assist you for SHIPPING/TRACKING/DELIVERIES

Q19. How do I get my shipping details?

Shipping details will be sent to you to your email after the order is dispatched.

Q21. How much time does it take to deliver the package?

If you order those items which are in stock then we will take approx. 7 Working Days to ship your products to the Air Freight company and Air Freight company will take approx. 7 Working Days to reach your door. If you order those items which are not in stock then delivery would be in 5-6 weeks.

Q22. What courier service is the package delivered through?

We are partnered with Fedex, DHL, and TNT for deliveries. Sometimes we also use other courier services for remote locations.

23. When will my package arrive? It depends on location and usually, it may take 3-4 weeks after product is ordered.

Q24. How do I change my shipping address in my account?

You can edit your shipping or billing address in just writing to us at sales@boneinlaystore.com

  1. Do you offer free shipping?

We at Bornella decore pride ourselves on our absolutely ~FREE SHIPPING~ *Please note that all products will be shipped from India.

Q26. What if I am not at home when the parcel is delivered?

Our courier person will try to connect with you before they come, so you are prepared. In case no one is available at the mentioned address, at the time of delivery, they would reconnect with you and deliver at an alternative day/time

Q27. Can you deliver to a different address than my shipping address after placing an order?

Yes, this can be done. You need to mail us and give the details soon after the order is placed. We can definitely deliver to a different address but the changes have to be made within 24 hours of placing an order. Once the product is shipped, we can’t change the delivery address.

Q28. I am going out of town, can you expedite my delivery?

We can expedite your shipping if you let us know within 24 hours of placing your order by writing to us at sales@boneinlaystore.com

Q29. Can I get deliveries on all days of the week?

We deliver on 6 days of the week except for a Sunday.